Resident Field Service Mechanic

Location: Laredo, Texas, USA
Position: Full time

We are currently looking for a Resident Field Service Mechanic to become an X-PERT on our expanding team in San Antonio, Texas. The successful candidate will reside in San Antonio, Laredo, or the surrounding area. A moving allowance may be considered for the right applicant.

The Challenge

Deliver exceptional on-site technical assistance that exceeds client expectations. Tackle challenges head-on by applying your expertise in troubleshooting, maintaining, and repairing advanced power generation systems.

About the X-Group of Companies

"We generate and deliver kilowatts using advanced technology, to give back with endless energy".

Most power system providers limit support to their own brands. We founded X-Group with the core objective to change this practice in the industry. In 2020, we assembled a team of seasoned experts, proficient in a diverse array of power equipment. From that point onward we’ve made it our mission to deliver the X-FACTOR experience with cross-platform energy solutions that reduce cost and carbon footprint. We believe companies should never put product sales ahead of their customers' success. Guided by this principle, our vendor-neutral approach considers all possibilities of OEM hardware, optimizing for our clients’ needs, budget and future.

We listen and help you solve for X.

We help our clients benefit from new technologies for intelligent ESG (environmental, social, and governance) performance growth, with lifecycle support that moves them from feeling cornered to confident. We walk through every project phase, from concept to completion for all rotating equipment, guiding with the capability and synergy of our robust group of companies.

We are the world's leading provider of cross-platform solutions for evolving power systems.

The future of power is bright.

What You'll Do

• Travel to customer sites in the San Antonio and Laredo areas to perform equipment installation, maintenance, troubleshooting, and repairs.
• Conduct routine inspections and preventive maintenance to identify potential issues and maintain peak performance.
• Proactively identify key maintenance items to address them before they become critical, coordinating with the site to plan scheduled downtime with minimal operational impact.
• Diagnose and resolve technical problems, including hardware, software, and equipment failures, ensuring minimal downtime for clients.
• Accurately document service activities, including detailed reports, parts usage, and customer communication.
• Collaborate with customers to understand their needs, provide training, and ensure proper equipment operation.
• Maintain and monitor critical spare parts inventory to ensure readiness, reducing unscheduled downtime.
• Escalate complex technical issues to internal support teams and coordinate resolutions.
• Stay informed about industry trends, emerging technologies, and product updates to ensure your skills are always current.
• Adhere to strict safety guidelines while working at customer sites.
• Deliver the X-FACTOR experience through excellence, expertise and extraordinary service.

What You'll Bring:

• Relevant technical certifications or an associate degree in a related field (preferred).
• Proven experience as a field service technician or similar role, ideally in power generation or gas compression.
• Expertise in Caterpillar and Waukesha generator packages, including troubleshooting, maintenance, and repair.
• Strong mechanical and technical aptitude for understanding and working with complex systems.
• Knowledge of control systems (Such as ComAp, DEIF, CAT, DSE, etc.)
• Ability to diagnose and resolve issues independently or with team support.
• Excellent problem-solving and customer service skills, with the ability to explain technical concepts clearly to clients.
• Valid driver’s license and a clean driving record.
• Flexibility to travel as needed, with occasional evening, weekend, or on-call shifts.

What Makes You, You?

• Commitment to the X-Group core values
• Excellent English communication and interpersonal skills
• Team-orientation, with a sense of humour and positivity
• Strong customer service and team player skills
• Professional discretion
• Ability to deal with ambiguity in a fast-paced environment
• Ability to motivate peers in the importance of health & safety

Physical and Safety Requirements

• Participate in pre-employment, pre-access, post-incident, and reasonable suspicion drug and alcohol testing. This position is considered safety sensitive.
• Understand and comply with the X-Group’s safety policies, safe work practices, procedures, and rules.
• Wear required safety equipment and personal protective devices, including clothing mandated by legislation and the employer.
• Ensure the worksite is free of hazards that could cause slips, trips, or falls.
• Notify supervisors of any unsafe conditions or acts that may endanger workers.
• Report all accidents and injuries to supervisors as soon as possible.
• Take every reasonable precaution to protect the safety of other workers and oneself.
• Lift up to 100lbs occasionally.
• Maintain a valid Driver’s License and a clean driver's abstract.
• Maintain a clean criminal background check.

What We'll Offer You

• A supportive and collaborative work environment
• Work life balance (really, it's important)
• Opportunities for professional development and growth within the company
• A healthy compensation package
• Company vehicle for work-related travel
• Decades of combined knowledge in the power generation industry to elevate your potential
• Benefits
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Abillity to commute/relocate

• Laredo, Texas, USA: reliably commute or plan to relocate before starting work (required)

How to Apply

We want to get to know you!

If you are a dedicated and technically skilled individual who enjoys providing top-notch customer service, troubleshooting complex equipment, and working in a dynamic field environment, we encourage you to apply for the position of Resident Field Service Mechanic. Join our team and contribute to our commitment to excellence in customer support and satisfaction.

TURBINE-X Energy Inc. is an equal opportunity employer, all are welcome to apply. We would like to thank all applicants for their interest in the position but only those selected for an interview will be contacted. This posting is open until a successful candidate is hired.